At Tanjoor Skin & Healthcare, we are committed to providing premium skincare and healthcare products that meet the highest standards of quality and safety. Your satisfaction is our priority, and if you are not completely happy with your purchase, we offer a fair and straightforward return process.

Eligibility for Returns

You may request a return if all the following conditions are met:

• The product delivered is damaged, defective, expired, or incorrect.
• The return request is made within 3 days of receiving your order.
• The product is unused, unopened, and in its original packaging with all seals, labels, and barcodes intact.

Note: Due to the sensitive nature of healthcare, skincare, and hygiene products, we cannot accept returns for items that have been opened or used.

Non-Returnable Items

The following products are not eligible for returns:

• Medicines, supplements, or healthcare items that have been opened or used
• Items with broken seals or missing packaging
• Temperature-sensitive products
• Products purchased during promotions, discounts, or clearance sales (unless defective or damaged)

Return Process

To initiate a return:

1. Email us at support@tanjoorskinandhealthcare.com
   within 3 days of delivery.
2. Include your order number, details of the issue, and photos if applicable.
3. Once approved, we will arrange pickup (if available) or provide instructions for sending the item back.

After we receive and verify the returned item, you will be offered:

• A replacement product, or
• A full refund (excluding shipping charges)

Refunds are typically processed within 5–7 business days.

Refunds

• Refunds are issued through the original payment method.
• For Cash-on-Delivery (COD) orders, refunds will be provided via bank transfer or store credit, as preferred.

We strive to make your shopping experience smooth and worry-free. If you have any questions regarding our refund policy, please contact our support team at support@tanjoorskinandhealthcare.com