At Tanjoor Skin & Healthcare, we are committed to delivering your skincare and healthcare products quickly, safely, and reliably across Pakistan. Your health and satisfaction are our top priorities, and we take every step to ensure a smooth shipping experience.

1. Order Processing

• Orders are processed within 24 hours of confirmation.
• Orders placed after 2:00 PM (PKT) will be processed on the next working day.
• We do not process or ship orders on Sundays or public holidays.

2. Delivery Time

• Standard Delivery: 2 to 4 working days.
• Remote or Rural Areas: Delivery may take 5 to 7 working days.
• We partner with trusted courier services to ensure your order arrives securely and on time.

3. Shipping Charges

• Free shipping on orders above PKR 2500/-.
• Orders below this amount incur a standard shipping fee, which will be clearly displayed at checkout.

4. Cash on Delivery (COD)

• COD is available across Pakistan.
• Please ensure your contact number and delivery address are accurate and reachable.
• Orders with incomplete or incorrect information may be delayed or cancelled.

5. Order Tracking

• Once your order is dispatched, you will receive a tracking number via SMS or email.
• You can track your order status directly on the courier’s website using the provided code.

6. Delivery Delays

While we make every effort to deliver on time, occasional delays may occur due to:

• Weather conditions
• Public holidays
• Courier issues or unforeseen circumstances

We appreciate your understanding and patience during such situations.

7. Incorrect Address or Failed Delivery

• Please double-check your delivery details before placing an order.
• If a delivery fails due to an incorrect address or unavailable receiver, we will attempt a second delivery.
• Repeated failures may result in order cancellation and re-shipping charges.

8. Damaged or Missing Items

If you receive a damaged package or notice missing items:

1. Take clear photos of the package and product.
2. Contact our support team within 24 hours of delivery.

We will investigate and arrange a replacement or refund if applicable.

At Tanjoor Skin & Healthcare, your satisfaction is our promise. We strive to make your shopping experience smooth, reliable, and hassle-free — because you deserve safe and timely delivery for every order.